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RAferral Program for Staff

by Kailani Wilkerson | Jun 1, 2026 | Announcements

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Pause/Cancellation Requests

Submitter's Name(Required)

Location(Required)

First & Last Name of Customer(Required)

Customer's Phone Number or Email(Required)

Pause or Cancellation(Required)

Customer Pause Request Duration(Required)

MUST HAVE A START AND END DATE. MAX OF 3 MONTHS. MINIMUM OF 1 MONTH.

Cancellation Request Details(Required)

Request Details(Required)

Did you remind customer we ask for all cancellations & pause requests via email?

Yes I did! I also said I would submit a ticket.

No, I will remember for next time!

Please refer customers to info@rayoga.com as the best form of communication.

No Show / Late Cancel

Submitted by:(Required)

Location(Required)

Urgency(Required)

Customer's Email or Phone #(Required)

Class Instance(s) (date, time, style) with issue(Required)

List all classes that customer is challenging, separated by a comma. Example: 9/8 - 5:30 Yogalates, 9/10 - 6:00 AM Vinyasa

Delivery Notifications

Submitted by:

Location(Required)

What was delivered?(Required)

Where did you put the package?(Required)

FD Teacher Ticket

Submitted by:

What is the issue?(Required)

Ex: teacher ending class late, teacher setting temp wrong.

Location(Required)

Urgency?(Required)

Did you attempt to discuss this matter directly with the teacher? If so, how did it go?

Has this issue happened before?

Would you like a follow up?

Yes, please reach out.

No, just letting you know.

Co-Worker Ticket

Submitted by:

Location(Required)

Urgency?(Required)

What seems to be the trouble?(Required)

Did you attempt to discuss this matter directly with your co-worker? If so, how did it go?

Has this issue happened before?

Do you want a follow up about this?

Yes, please.

No, just wanted you to know.

Supplies Needed

Submitted by:

Location(Required)

Urgency?(Required)

What is Needed? Be as detailed as possible.(Required)

Where did you look for the requested item?

Did you already contact your Studio Lead?

Yes, they are on it!

No, they are not aware.

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Retail / Square Ticket

Submitted by:

Location(Required)

Issue Type(Required)

Does the customer require follow up?

Yes

Customers Email or Phone #(Required)

Please describe retail issue or request.(Required)

Provide Sku / Product Name if applicable

Is the issue still unresolved? If resolved let us know what you did:

Facilities Ticket

Submitted by:

Location(Required)

Urgency

Please describe the issue. Be as detailed as possible.(Required)

Ex: AC issues in Light.

Where is the issue?(Required)

Ex: Breathe, Light, Hallway, Front Lobby, Leftside Tablet, Overall

How long has the been an issue?

Inventory Order

Who is filling this out?(Required)

Location(Required)

The main bulk of our fridge orders come from La Distribution. Their order minimum is $300 which roughly equates to 10 - 15 individual items. Clean is ordered through Faire and does NOT count towards LA Distributions order minimum. Faire does not have an order minimum but they do have a flavor minimum of 2 cases per flavor.

Place your order here:(Required)

Items: HARMLESS HARVEST -Small (10oz) Medium (16oz) HEALTHADE -Pink Lady Apple, Passion Fruit Tangerine PERFECT BAR - Dark chocolate peanut butter, Peanut butter, Coconut Peanut Butter, Dark Chocolate Almond, Chocolate Chip Cookie Dough, Almond Butter MOUNTAIN VALLEY - Large (1 liter) Small (500ml) CLEAN ENERGY- Raspberry, Blackberry, Peach, Lemon Lime, Watermelon Mint JUST WATER: - Small (350ml) Medium (500ml) GREEN VALLEY COCONUT WATER: - Original , Pineapple, Mango, Passionfruit, Watermelon VIVE SHOTS - Immunity Boost LEISURE HYDRATION: - Lemonade, Wild Blueberry and Tropical Mango SLATE PROTEIN - Chocolate , Vanilla BAREBELL PROTEIN BAR: Cookies and Cream, Salty Peanut, Banana Caramel, Minty Chocolate, Vegan Brownie Fudge, Vegan Caramel Chocolate Chip

Product Ideas/Recommendations:

Inventory Counts

Leisure Hydration: Wild Blueberry, Tropical Mango, Lemonade(Required)

Please enter a number from 0 to 50.

CLEAN: Raspberry, Blackberry, Peach, Lemon Lime, Watermelong Mint(Required)

Please enter a number from 0 to 50.

PERFECT BAR: Dark chocolate peanut butter, Peanut butter, Coconut Peanut Butter, Dark Chocolate Almond, Chocolate Chip Cookie Dough, Almond Butter(Required)

Please enter a number from 0 to 50.

HEALTHADE: Pink Lady Apple, Passion Fruit Tangerine(Required)

Please enter a number from 0 to 50.

MOUNTAIN VAL (Sparkling) - Large (1 liter) Small (500ml)(Required)

Please enter a number from 0 to 50.

MOUNTAIN VAL Still - Large (1 liter) Small (500ml)(Required)

Please enter a number from 0 to 50.

HARMLESS Harvest - Small(10oz) Medium (16oz)(Required)

Please enter a number from 0 to 50.

JUST Water 350ml and 500ml(Required)

Please enter a number from 0 to 160.

Green Valley Coconut - Original, Passionfruit, Mango, Pineapple, Watermelon(Required)

Please enter a number from 0 to 160.

Vive Shots - Immunity(Required)

Please enter a number from 0 to 160.

Slate Protein - Chocolate and Vanilla(Required)

Please enter a number from 0 to 160.

Barebell Protein Bars - Cookies and Cream, Salty Peanut, Banana Caramel, Minty Chocolate, Vegan Brownie Fudge, Vegan Caramel Chocolate Chip(Required)

Please enter a number from 0 to 160.

Misc Other Items in Inventory

Give Item Description and Quantity.

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Customer Immediate

Your Name(Required)

Location(Required)

First & Last Name of Customer(Required)

Customer's Phone Number(Required)

Customer's Email

Customer's Issue(Required)

Customer Preferred Method of Contact

Customer's Desired Outcome

Issue Type(Required)

Customer's Demeanor(Required)

Urgent?

First Name

Last Name

Email Address

Phone Number