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✨ RAminder: Welcome Every Customer! ✨
by
Shelby Nesheim
|
Mar 26, 2024
|
Announcements
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Pause/Cancellation Requests
Submitter's Name
(Required)
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
First & Last Name of Customer
(Required)
Customer's Phone Number or Email
(Required)
Pause or Cancellation
(Required)
Pause
Cancellations
Other
Customer Pause Request Duration
(Required)
MUST HAVE A START AND END DATE. MAX OF 3 MONTHS. MINIMUM OF 1 MONTH.
Cancellation Request Details
(Required)
Request Details
(Required)
Did you remind customer we ask for all cancellations & pause requests via email?
Yes I did! I also said I would submit a ticket.
No, I will remember for next time!
Please refer customers to info@rayoga.com as the best form of communication.
×
No Show / Late Cancel
Submitted by:
(Required)
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Urgency
(Required)
Important
Get to it when you can
Customer's Email or Phone #
(Required)
Class Instance(s) (date, time, style) with issue
(Required)
List all classes that customer is challenging, separated by a comma. Example: 9/8 - 5:30 Yogalates, 9/10 - 6:00 AM Vinyasa
×
Delivery Notifications
Submitted by:
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
What was delivered?
(Required)
Where did you put the package?
(Required)
×
FD Teacher Ticket
Submitted by:
What is the issue?
(Required)
Ex: teacher ending class late, teacher setting temp wrong.
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Urgency?
(Required)
Major Issue
Medium Issue
Just an FYI
Did you attempt to discuss this matter directly with the teacher? If so, how did it go?
Has this issue happened before?
Would you like a follow up?
Yes, please reach out.
No, just letting you know.
×
Co-Worker Ticket
Submitted by:
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Urgency?
(Required)
Major Issue
Medium Issue
Just an FYI
What seems to be the trouble?
(Required)
Did you attempt to discuss this matter directly with your co-worker? If so, how did it go?
Has this issue happened before?
Do you want a follow up about this?
Yes, please.
No, just wanted you to know.
×
Supplies Needed
Submitted by:
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Urgency?
(Required)
We are completely out!
We are going to run out in 3-5 days.
We have about a week's worth left.
What is Needed? Be as detailed as possible.
(Required)
Where did you look for the requested item?
Did you already contact your Studio Lead?
Yes, they are on it!
No, they are not aware.
CAPTCHA
×
Retail / Square Ticket
Submitted by:
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Issue Type
(Required)
Missing Item / Inventory Problem
Incorrect Price or SKU
Promotion Issue
Item Needed / Wanted
Return or Exchange Question
Other
Does the customer require follow up?
Yes
Customers Email or Phone #
(Required)
Please describe retail issue or request.
(Required)
Provide Sku / Product Name if applicable
Is the issue still unresolved? If resolved let us know what you did:
×
Facilities Ticket
Submitted by:
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Urgency
Emergency/Dangerous
Get to it when you can
Please describe the issue. Be as detailed as possible.
(Required)
Ex: AC issues in Light.
Where is the issue?
(Required)
Ex: Breathe, Light, Hallway, Front Lobby, Leftside Tablet, Overall
How long has the been an issue?
New
Old
Unknown
CLOSE
Inventory Order
Who is filling this out?
(Required)
Location
(Required)
Order Minimum is $300 OR 10 - 15 individual items. Clean does NOT count towards order minimum. There is no longer a Clean minimum and Clean will be delivered directly to your studio.
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
Place your order here:
(Required)
Items: HARMLESS HARVEST -Small (10oz) Medium (16oz) HEALTHADE -Pink Lady Apple, Passion Fruit Tangerine PERFECT BAR - Dark chocolate peanut butter, Peanut butter, Coconut Peanut Butter, Dark Chocolate Almond, Chocolate Chip Cookie Dough, Almond Butter MOUNTAIN VALLEY - Large (1 liter) Small (500ml) CLEAN ENERGY- Raspberry, Blackberry, Peach, Lemon Lime JUST WATER: - Small (350ml) Medium (500ml) GREEN VALLEY COCONUT WATER: - Original , Pineapple, Mango, Passionfruit, Watermelon VIVE SHOTS - Immunity Boost DAYTRIP CBD: - Tangerine, Cherry SLATE PROTEIN - Chocolate , Vanilla
Product Ideas/Recommendations:
Inventory Counts
CLEAN: Raspberry
(Required)
Minimum 10 cases. Can be a combination of flavors.
Please enter a number from
0
to
50
.
CLEAN: Blackberry
(Required)
Minimum 10 cases. Can be a combination of flavors.
Please enter a number from
0
to
50
.
CLEAN: Peach
(Required)
Minimum 10 cases. Can be a combination of flavors.
Please enter a number from
0
to
50
.
CLEAN: Lemon Lime
(Required)
Minimum 10 cases. Can be a combination of flavors.
Please enter a number from
0
to
50
.
PERFECT BAR: Dark Chocolate Peanut Butter
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
PERFECT BAR: Peanut Butter
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
PERFECT BAR: Coconut Peanut Butter
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
PERFECT BAR: Chocolate Chip Cookie Dough
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
PERFECT BAR: Almond Butter
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
PERFECT BAR: Dark Chocolate Almond
(Required)
$18.72 per case
Please enter a number from
0
to
50
.
HEALTHADE: Pink Lady Apple
(Required)
$33.60 per case
Please enter a number from
0
to
50
.
HEALTHADE: Passion Fruit Tangerine
(Required)
$33.60 per case
Please enter a number from
0
to
50
.
MOUNTAIN VAL SM. (Sparkling)
(Required)
$31.12 per case
Please enter a number from
0
to
50
.
MOUNTAIN VAL SM. (Still)
(Required)
$31.12 per case
Please enter a number from
0
to
50
.
HARMLESS (SM)
(Required)
$43.80 per case
Please enter a number from
0
to
50
.
JUST Water 350ml
(Required)
$18.08 per case
Please enter a number from
0
to
160
.
JUST Water 500ml
(Required)
$18.08 per case
Please enter a number from
0
to
160
.
Green Valley Coconut Original
(Required)
$38.57 per case
Please enter a number from
0
to
160
.
Green Valley Coconut Mango
(Required)
$38.57 per case
Please enter a number from
0
to
160
.
Green Valley Coconut Pineapple
(Required)
$38.57 per case
Please enter a number from
0
to
160
.
Green Valley Coconut Passionfruit
(Required)
$38.57 per case
Please enter a number from
0
to
160
.
Green Valley Coconut Watermelon
(Required)
$38.57 per case
Please enter a number from
0
to
160
.
Vive Shots
(Required)
$28.80 per case
Please enter a number from
0
to
160
.
Daytrip Cherry
(Required)
$28.80 a case
Please enter a number from
0
to
160
.
Daytrip Tangerine
(Required)
$28.80 a case
Please enter a number from
0
to
160
.
Slate Chocolate
(Required)
$29.04 a case
Please enter a number from
0
to
160
.
Slate Vanilla
(Required)
$29.04 a case
Please enter a number from
0
to
160
.
Misc Other Items in Inventory
Give Item Description and Quantity.
CAPTCHA
×
Customer Immediate
Your Name
(Required)
Location
(Required)
Costa Mesa
Newport Beach
Long Beach
Mission Viejo
First & Last Name of Customer
(Required)
Customer's Phone Number
(Required)
Customer's Email
Customer's Issue
(Required)
Customer Preferred Method of Contact
Phone
Email
In Person
Unknown
Customer's Desired Outcome
Issue Type
(Required)
Membership Related
App Issue
Class Roster Problem
All Other
Customer's Demeanor
(Required)
Very Upset
Mildly Irritated
Pleasant
Very Chill
Urgent?
Yes
No
Kinda
×
×
First Name
Last Name
Email Address
Phone Number
Submit
×
×
×
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